FAQ

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01

What behavioral practices will I get?

Our written and audio practices typically take between 3 - 20 minutes to complete. The practices are in English. Each month, you can tell us what types of practices you want to receive. Currently, we have guided practices from the following categories: (1) journaling (2) breathing exercises (3) guided imagery (4) meditation (5) creative art (6) mindfulness and (7) CBT.

02

who makes the

behavioral practices?

Neolth practices are made by doctors who are experts in Integrative and Mind-body Medicine. To learn more, see the Featured Practitioners page.

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How Many practices will

i have access to?

You'll receive five personalized practices when you first sign up and again on the first of each month. With five practices, you'll be able to test them all out without feeling overloaded. In addition to your new practices, you'll have access to all your past practices.

04

Which devices

can i use?

Neolth is a cloud-based platform. You can access it from any device by navigating to cloud.neolth.com. Some office networks restrict access to certain websites. If you have trouble accessing Neolth from your office, please try from your network at home.

page

Coming soon, Neolth will also be available as a mobile app.

05

how do i link my account

with my counselor?

If your counselor prescribed Neolth, they will send you a referral code. Use this code when you register to link your account. If you already created an account, link your counselor by adding their referral code in your account settings. You will not be linked to a counselor unless you give your permission by adding their referral code to your account.

06

How is my

data used?

We use your data to personalize your stress management plan and help you track your progress. If you linked your counselor to your Neolth account, they will also receive these progress reports. Neolth is HIPAA-compliant, which means that we protect your personal health information and do not share it with outside parties. For more information see our Privacy Policy.

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Do I have

free access?

If your school or organization provides Neolth as a health service, then you have free access. Sign up with your school email address to bypass payment. If you would like your school to provide Neolth as a free health service, contact your

Director of Counseling or Student Wellness.

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What if I have problems with my ACcount?

If you have problems with your account or further questions for the Neolth team, please email us at support@neolth.com. For any privacy related questions please also reach out to us at support@neolth.com.

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How does the

subscription work?

If you don't receive free access through your school or organization, you can sign up for a recurring monthly or annual subscription using PayPal and can cancel anytime. If you don't want to use PayPal, you can make manual monthly or annual payments with your credit card. 

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Who can sign up

as an hcp?

Any accredited healthcare provider can sign up as an HCP. This includes a MD, PhD, PsyD, LMFT, LMHC, LPC, LCSW, PT, DPT, ATR, DO, ND, NP, PA, etc. When you sign up, we'll ask you to submit your credentials and affiliation. We'll verify that you're a HCP through our approval process and activate your account within 24 hours. Then you're ready to go!

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Is Neolth covered by insurance or reimbursable?

For HCPs: You may be able to use CPT code 99490 for chronic care management,  99484 for behavioral health care management, or CPT code G2012 for a telemedicine check-in. Reimbursement is subject to eligibility criteria (patient's diagnosis, time spent monitoring, etc.). Refer to each code for details.

 
 
 
 
 
 
 
 
 
 
 

Last update: 06/22/2020